tag:blogger.com,1999:blog-285823532024-03-14T21:28:19.094+05:30जागो ग्राहकA blog for harassed consumers
प्रताड़ित ग्राहकों का ब्लागAnonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.comBlogger131125tag:blogger.com,1999:blog-28582353.post-88341837038783014232012-12-16T14:50:00.000+05:302012-12-16T14:51:13.954+05:30Why huge price difference between same ISI Marked Products under different brand names ?<div dir="ltr" style="text-align: left;" trbidi="on">
<b><span style="color: red;">How shelf life of food products is certified ? </span></b><br />
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On 26 November 2012, I had sent following e-mail to the firm marketing the product, WRO, DDGW, Secretary (CA). As no body replied, I sent a reminder on 14 December 2012.<br />
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"Recently I purchased a 500 ml PET bottle of Packaged Drinking Water (PDW) at Cafe Coffee Day in New Delhi. This PDW has been manufactured by Om Shanti Agro Industries, Dhule (Maharashtra) under their BIS License No. CM/L- 7699108 under brand name Coffee Day.<br />
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I have two queries which I hope you will answer in a pro-active manner:<br />
1) The price charged is Rs. 15 for 500 ml whereas other manufacturers are charging Rs. 12 for 1000 ml. PDW under all these brands are marked with ISI Mark as per IS 14543. Why this difference in price?<br />
2) You have specified shelf life of PDW as "Best Before 6 months From DOM". On what basis this shelf life has been specified? Were any shelf life studies were done and if yes then please inform the details of these studies.<br />
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Will you please enlighten me on above queries?<br />
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I am marking this e-mail to WRO BIS also for enlightening me on above queries and Secretary (CA) for appropriate action.<br />
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WRO, BIS<br />
WRO may please inform me the results of tests carried on shelf life by the licensee and by BIS on factory and market samples derawn by BIS. Please also inform if BIS also has any role to play in fixing the price of ISI Marked products. After all BIS is under Ministry of Consumer Affairs. Recently Secretary (CA) addressing the gathering on Vigilance Awareness Week organized by BIS in New Delhi emphasized the need to build up confidence of the common consumers in BIS certified products which are procured/purchased commonly by the organized consumers as well as common consumers (TOI of 6th November 2012).<br />
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Secretary (CA)<br />
This matter relates to the interest of consumers. Please take necessary action on the feedback as you consider appropriate."<br />
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You are all aware that BIS is under administrative control of Department of Consumer Affairs. I think the marketing firm, BIS and controlling ministry should answer these queries. As a consumer it is my right and I hope that this right has not been put in abeyance as I was compulsorily retired from BIS and is in the habit of sending complaints against wrong doings of BIS top management.<br />
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Note - If anybody in BIS or elsewhere finds anything defamatory in this post/comments, he or she is welcome to bring it to my notice for needed modification or deletion.</div>
Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com46tag:blogger.com,1999:blog-28582353.post-10760596680113082442011-08-08T14:23:00.000+05:302012-11-24T06:34:34.217+05:30ISI Mark - Has it become a tool for cheating consumer<div dir="ltr" style="text-align: left;" trbidi="on">
<b style="font-family: Arial;"><span class="Apple-style-span" style="color: red; font-size: large;">Part IV - Bad quality ISI Mark CFL </span></b><br />
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<span lang="EN-US" style="font-family: Arial; font-size: 10.0pt; mso-ansi-language: EN-US;">In my last post, I wrote about how packaged drinking water is being marketed without testing by BIS licensees under its compulsory ISI Mark scheme. Compact Fluorescent Lamps (CFL) is yet another product where consumer is being cheated by licensees behind false claims of BIS about ISI Mark. Like drinking water CFL is also under mandatory certification by BIS. <o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10.0pt; mso-ansi-language: EN-US;">BIS has so far granted 57 licenses for CFL and earns a minimum of Rs. 85 lakhs every year. Consumers pay a very high price for these CFL, but what they get in return? Let me show this by my personal experience.<o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10.0pt; mso-ansi-language: EN-US;">I bought 2 CFL of 5W and 8W of HPL brand and one CFL of 15W of Havells brand. As per manufacturers’ declaration the life of these CFL should have been 4 years @ of 4 hrs/day, but one HPL CFL failed within a year itself (manufactured in Nov 10’), other HPL CFL failed within 2 years (manufactured in June 09’) and Havells CFL failed in a year (purchased in July 10’). The usage was not more than 3 hrs/day in case of all three CFL. <o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10.0pt; mso-ansi-language: EN-US;">Four more CFL of other brands are in use in my house. I am watching their performance. <o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: Arial; font-size: 10.0pt; mso-ansi-language: EN-US;">I invite you to share your experience. <o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-43778378219212888222011-08-08T11:27:00.002+05:302012-11-24T06:36:54.202+05:30ISI Mark - Has it become a tool for cheating consumer<div dir="ltr" style="text-align: left;" trbidi="on">
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<span class="Apple-style-span" style="color: red;"><b>Part III - Packaged drinking water in 250 ml PP Glasses</b></span></h3>
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<span lang="EN-US" style="font-family: Arial; font-size: 11pt;">Today in a family function, guests were served packaged<span class="IL_AD" id="IL_AD5" style="background-attachment: scroll !important; background-clip: initial !important; background-color: transparent !important; background-image: none !important; background-origin: initial !important; background-position: 0% 50%; background-repeat: repeat repeat !important; border-bottom-color: rgb(51, 255, 255) !important; border-bottom-style: solid !important; border-bottom-width: 1px !important; color: #33ffff; cursor: pointer !important; display: inline !important; float: none !important; font-family: Arial; font-size: 15px !important; font-style: normal !important; padding-bottom: 1px !important; padding-left: 0px !important; padding-right: 0px !important; padding-top: 0px !important; position: static; text-decoration: underline !important;">drinking water</span> in </span><span style="font-family: Arial; font-size: 11pt;">250 ml PP Glasses. Click on the image to see the marking details. Batch No, and Packing Date are not marked. I checked the<span class="IL_AD" id="IL_AD12" style="background-attachment: scroll !important; background-clip: initial !important; background-color: transparent !important; background-image: none !important; background-origin: initial !important; background-position: 0% 50%; background-repeat: repeat repeat !important; border-bottom-color: rgb(51, 255, 255) !important; border-bottom-style: solid !important; border-bottom-width: 1px !important; color: #33ffff; cursor: pointer !important; display: inline !important; float: none !important; font-family: Arial; font-size: 15px !important; font-style: normal !important; padding-bottom: 1px !important; padding-left: 0px !important; padding-right: 0px !important; padding-top: 0px !important; position: static; text-decoration: underline !important;">cardboard</span> carton also. It was blank, no information printed.</span></div>
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<span style="font-family: Arial; font-size: 11pt;"><span class="IL_AD" id="IL_AD8" style="background-attachment: scroll !important; background-clip: initial !important; background-color: transparent !important; background-image: none !important; background-origin: initial !important; background-position: 0% 50%; background-repeat: repeat repeat !important; border-bottom-color: rgb(51, 255, 255) !important; border-bottom-style: solid !important; border-bottom-width: 1px !important; color: #33ffff; cursor: pointer !important; display: inline !important; float: none !important; font-family: Arial; font-size: 15px !important; font-style: normal !important; padding-bottom: 1px !important; padding-left: 0px !important; padding-right: 0px !important; padding-top: 0px !important; position: static; text-decoration: underline !important;">Is this the way</span> licensees are allowed to market PDW with ISI Mark?<o:p></o:p></span></div>
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<span style="font-family: Arial; font-size: 11pt;">Manufacturer has declared shelf life as 90 days from date of manufacturing. WHICH DATE OF MANUFACTURING? Also, had BIS ever checked and verified this shelf life as declared by the manufacturer?<o:p></o:p></span></div>
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<span class="Apple-style-span" style="background-color: #1ce554; color: #222222; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 13px; line-height: 18px;"><span lang="EN-US" style="font-family: Arial; font-size: 11pt;">I also visited BIS Website. </span><span style="font-family: Arial; font-size: 11pt;">Variety covered (at S. No. 36 of List of Licensees for <st1:city w:st="on"><st1:place w:st="on">Delhi</st1:place></st1:city>) - 20 litre PET Jar. When I clicked on this a page was opened where variety covered is litre PET Jar and 250 ml PP Glasses<b><span style="color: red;">. </span><span class="Apple-style-span" style="color: blue;">Which is correct?</span></b> </span></span><span class="Apple-style-span" style="background-color: #1ce554;"></span><br />
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<span class="Apple-style-span" style="background-color: #1ce554; color: #222222; font-family: Arial; font-size: 15px; line-height: 20px;"><b><span style="color: red;">No batch No., no Packing date, this is how manufacturers market drinking water with ISI Mark without testing and hide production to save on MF. BIS officers take bribe and turn a blind eye. The are not even bothered that such untested drinking water is a health hazard for consumers. </span></b></span></div>
Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-74381054789527652592011-07-20T13:47:00.001+05:302013-01-30T09:35:04.817+05:30ISI Mark – Has it become a Tool For Cheating Consumer<div dir="ltr" style="text-align: left;" trbidi="on">
<b style="color: red;"><span style="font-size: large;"><span style="font-family: Arial;">Part II Packaged Drinking Water</span></span></b><span style="font-family: Arial; font-size: 10pt;"></span><br />
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<span style="font-family: Arial; font-size: 10pt;">Govt. of India has made ISI Marking mandatory for Packaged Drinking Water (PDW) for safety and health of consumers. In this part I will demonstrate if ISI mark is ensuring the quality of PDW or is cheating the consumer.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">As per GOI order, PDW should conform to Indian Standard, IS 14543. The STI prescribed for this by BIS is Doc: STI/14543/6, August 2005 as per IS 14543: 2005 with 2 amendments. Let us find out how BIS ensures compliance of following requirements of STI:</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Arial; font-size: 10pt;">Clause 1.0 LABORATORY</span></b><span style="font-family: Arial; font-size: 10pt;">- A laboratory shall be maintained, which shall be suitably equipped and staffed, where different tests given in the specification shall be carried out in accordance with the methods given in the specification. AND</span></div>
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Arial; font-size: 10pt;">Clause 13.0 STOP MARKING </span></b><span style="font-family: Arial; font-size: 10pt;">- The marking of the product shall be stopped under intimation to the Bureau if, at any time, there is some difficulty in maintaining the conformity of the product to the specification, or the testing equipment goes out of order. The marking may be resumed as soon as the defects are removed under intimation to BIS.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">In December 2009, Vigilance department of BIS carried out raids on three licensees of PDW in Mumbai. During this raid following serious discrepancies amongst others were found:</span></div>
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<span style="font-family: Arial; font-size: 10pt;">a)<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: Arial; font-size: 10pt;">QC in-charge, responsible for testing of PDW, was found incompetent.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">b)<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: Arial; font-size: 10pt;">Some testing equipment were found missing and some were found faulty.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">c)<span style="font: 7pt "Times New Roman";"> </span></span><span style="font-family: Arial; font-size: 10pt;">Test records were maintained without doing actual testing.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">After the raids, local BIS office was informed and routine actions were taken. Licensees were advised to stop marking, they took corrective actions which were verified by local office and self-marking rights were restored. </span></div>
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<span style="font-family: Arial; font-size: 10pt;">Now let us see, what was not checked and how consumer was cheated.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">It was clear that Packaged Drinking Water was sent in the market without testing but BIS officers did not check from which date it was being marketed without testing. They did not advise the licensees to immediately withdraw all Packaged Drinking Water available in the market. They did not advise the licensee to issue a notice in the media that consumers should not buy and consume Packaged Drinking Water of their brands as the same was not tested. Inspite of knowing it that Packaged Drinking Water available in the market (of these brands) could cause health problems to consumers as it has not been tested, BIS officers did not take any corrective and preventive action. </span></div>
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<span style="font-family: Arial; font-size: 10pt;">Under clause 13.0 of STI, licensees were required to stop marking on their own and inform BIS about it, but they did not comply with this statutory requirement. BIS officers also failed to record this serious discrepancy and did not seek licensees’ explanation on this. This is one requirement which is not checked in any BIS inspection and consumer, unknown of the potential health hazard, is left to consume hazardous ISI marked products. If this is not cheating and stabbing the consumer in the back then what else will constitute cheating and stabbing in back? </span></div>
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<span style="font-family: Arial; font-size: 10pt;">Were these BIS officers incompetent or they intentionally failed to protect consumer interest for some favour from the licensees. I have posted these “cheat the consumer” real stories of BIS on my blog MANAK. If you want to read the details then click on the following links:</span></div>
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<span style="font-family: Arial; font-size: 10pt;"><a href="http://scg-24yrs.blogspot.in/2010/01/vigilance-mafia-new-ttack.html">Unit 1</a><a href="http://bis-24yrs.blogspot.com/2010/01/vigilance-mafia-new-ttack.html"> </a> <a href="http://www.blogger.com/goog_1832608937"> </a><a href="http://scg-24yrs.blogspot.in/2010/01/vigilance-mafia-attack-on-2nd-unit.html">Unit 2</a><a href="http://bis-24yrs.blogspot.com/2010/01/vigilance-mafia-attack-on-2nd-unit.html"> </a> <a href="http://www.blogger.com/goog_1832608943"> </a><a href="http://scg-24yrs.blogspot.com/2010/01/vigilance-mafia-attack-on-3rd-unit.html">Unit 3</a></span></div>
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Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-39701235598261012822011-07-20T10:35:00.001+05:302012-11-24T06:44:12.048+05:30ISI Mark – Has it become a Tool For Cheating Consumer<div dir="ltr" style="text-align: left;" trbidi="on">
<b style="color: red; font-family: Arial; font-size: 10pt;"><span style="font-size: large;">Part I Introduction</span></b><span style="font-family: Arial; font-size: 10pt;"></span><br />
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<span style="font-family: Arial; font-size: 10pt;">In my earlier post, <a href="http://harassed-customer.blogspot.com/2011_07_01_archive.html#4130542795530599265">ISI Mark – Symbol of ‘Quality’ or ‘Cheating’?</a> - I submitted that ISI Mark is no more seen as a symbol of quality by majority of consumers. Confidence generated in ISI Mark in last 50 plus years is being misused by BIS licensees to cheat the consumer. Statutory provisions of BIS Certification Regulations are being openly violated by a management indifferent to consumer interest. Number of complaints have been sent to BIS vigilance department, number of articles have been posted on my blog MANAK, number of RTI applications have been filed, but it could not make any dent in corruption apparatus. Has BIS created a national standard for administrative corruption. Those involved in corruption openly say that no body can do anything against them. </span></div>
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<span style="font-family: Arial; font-size: 10pt;">On its website, BIS makes tall claims - The BIS Product certification Scheme operates in an impartial, non discriminatory and transparent manner. The documents stating the powers, rights and responsibilities of BIS and the affected sectors of society are published by the Government of India as the Bureau of Indian Standards Act, 1986, Rules and (Certification) Regulations, 1988. The specific procedure for operating a license are given in another document called the Scheme of Testing and Inspection (STI). Procedures provide for maintaining a very high degree of confidentiality and integrity among its personnel who perform certification related tasks. A body called the ' Certification Advisory Committee (CAC)' composed of persons from varied sectors like manufacturers, consumers, Government agencies, industries associations reviews the performance of the scheme and advises on key policy issues. Internally, a senior functionary designated as 'Additional Director General (Marks)' (ADGM) is responsible for ensuring that the scheme operates within the framework of rules and procedures established.</span></div>
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<span style="font-family: Arial; font-size: 10pt;">Anybody associated with BIS will have no hesitation is saying that all above claims are false. Impartiality, non-discrimination and transparency have lost their meaning in greed and corruption. Statutory provisions of Certification Regulations and STI are violated openly in connivance with licensees. Words like confidentiality and integrity have long been removed from BIS dictionary. CAC has not met for long. For ADGM certification is a foreign word. His only contribution to BIS is that he is always ready with his bags packed to proceed on pleasure trips in India and abroad. </span></div>
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<span style="font-family: Arial; font-size: 10pt;">In my subsequent parts I will deal with how consumers are being cheated. </span></div>
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Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-41305427955305992652011-07-19T12:46:00.000+05:302013-01-30T09:39:51.704+05:30ISI Mark – Symbol of ‘Quality’ or ‘Cheating’?<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial; font-size: 10.0pt;">You must have seen a mark on various products you use and which is popularly known as ISI Mark. As per the information available on the website of Bureau of Indian Standards (BIS), presence of this mark on a product is an assurance of conformity to the specifications. Use of this mark is allowed to product manufacturers (licensees) under <b>Product Certification Scheme of BIS which </b>aims at providing Third Party Guarantee of quality, safety and reliability of products to the ultimate customer (consumer). The conformity is ensured by regular surveillance of the licensee's performance by surprise inspections and testing of samples, drawn both from the factory and market. <a href="http://www.bis.org.in/cert/procert.htm">Click here </a>to read details on BIS website. </span></div>
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<span style="font-family: Arial; font-size: 10.0pt;">When BIS's predecessor, the Indian Standards Institution (ISI) began operating this product certification Scheme in 1955, this concept was unknown to Indian consumer. With hard and sincere work put in by ISI officers and staff, the concept started gaining confidence of Indian consumer, and soon ISI Mark became a household name. The mark became a symbol of quality both for individual consumers and bulk buyers. </span></div>
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<span style="font-family: Arial; font-size: 10.0pt;">In 1986, ISI became BIS through a legislative Act of the Indian Parliament, known as the <b>Bureau of Indian Standards Act, 1986, </b><span style="mso-bidi-font-weight: bold;">With change in name, entire culture of ISI changed. It became a pleasure ground of IAS officers who changed its character from a S&T organization to a bureaucratic organization. Today three top positions of BIS are occupied by IAS. Head of vigilance department is also an IAS. Efforts are on way to post IAS officers in regions also. </span></span></div>
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<span style="font-family: Arial; font-size: 10.0pt;">A<span class="apple-style-span"> </span>Joint Parliamentary Committee was constituted by the Parliament on 22.08.2003 on <span style="mso-bidi-font-weight: bold;">Pesticide Residues in and Safety Standards for Soft Drinks, Fruit Juice and Other Beverages,<b><span style="color: blue;"> </span></b></span>under the Chairmanship of Sharad Pawar. One of the recommendations of JPC was that BIS <b>should be headed by an eminent scientist who can infuse dynamism in its working</b>. <span class="apple-style-span">As the fate would have it, Sharad Pawar became Minister of Consumer Affairs in the next government and in that capacity became President of BIS. It was most unfortunate that as JPC Chairman, he had recommended that BIS should be headed by an eminent scientist but as BIS President he did not implement his own recommendation. After becoming President BIS, he started sending IAS officers as DG BIS and soon BIS top was packed with IAS officers. </span></span></div>
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<span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">For majority of consumers, ISI mark is no more a symbol of quality. They are least bothered whether the product he is buying is marked with ISI Mark or not. There is a joke – </span></div>
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<span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">Consumer 1 asked Consumer 2, ‘do you use ISI Marked products?’ </span></div>
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<span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">'No', replied </span><span style="font-family: Arial; font-size: 13.63636302947998px;">Consumer </span><span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">2. </span></div>
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<span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">‘You must have worked in BIS’, observed </span><span style="font-family: Arial; font-size: 13.63636302947998px;">Consumer 1</span><span style="font-family: Arial; font-size: 10.0pt; mso-bidi-font-weight: bold;">.<span style="mso-spacerun: yes;"> </span></span></div>
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<span style="font-family: Arial; font-size: 10.0pt;">Through ISI Mark scheme, third party guarantee of quality, safety and reliability of products and their conformity to standards is claimed to be ensured by regular surveillance of the licensee's performance by surprise inspections and testing of samples, drawn both from the factory and market. As per Certification Regulations, minimum two surprise inspections should be carried out. In each inspection, minimum one sample should be tested in factory and minimum one sample should be drawn from factory for testing in an independent laboratory. In addition, after each inspection, minimum one sample should be drawn from market for testing in an independent laboratory. </span></div>
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<span style="font-family: Arial; font-size: 10.0pt;">I filed a RTI with BIS to provide information about 30 licenses of electric cables in Delhi and audited the information provided. Here are the findings of the audit:</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">a) No inspection was done in the whole year in case of 12 <span id="IL_AD9"><span class="ilad">licenses</span></span>.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">b) Only one inspection was done in the whole year in case of 16 licenses.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">c) Two inspections were done in the whole year in case of only 2 licenses.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">d) Only 14 samples were tested in the factory against minimum 60 samples.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">e) Only 13 samples were taken from the factory for independent testing against minimum 60 samples.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">f) Only 3 samples were procured from the market for independent testing against minimum 60 samples.</span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">How BIS can guarantee the quality of ISI marked products with above 'almost nil' monitoring? Required numbers of inspections are not carried out and also required numbers of samples are not tested. If it is not cheating then what else? <span style="mso-spacerun: yes;"> </span></span></div>
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<span style="color: #222222; font-family: Arial; font-size: 10.0pt;">For details of the above audit you can click on the following links:</span></div>
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Citizen Audit of BIS Product Certification (ISI Mark) Scheme<b><span style="color: red; font-size: 18.0pt;"> </span></b></h3>
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<a href="http://bis-24yrs.blogspot.com/2011/07/citizen-audit-of-bis-product.html"><b><span style="color: black; font-size: small;">No of inspections </span></b></a></h3>
<a href="http://bis-24yrs.blogspot.com/2011/07/citizen-audit-of-bis-product_09.html"><b><span style="color: black;">Testing of ISImarked products</span></b></a><b></b><br />
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<b><span style="color: red; font-size: 18.0pt;"><a href="http://bis-24yrs.blogspot.com/2011/07/citizen-audit-of-bis-product_09.html"></a></span></b></div>
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Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-56340118377037810152011-05-12T16:47:00.000+05:302011-05-14T02:06:28.561+05:30NABH Accreditation – The Bitter RealityToday I had the taste of a NABH Accredited hospital, Sir Ganga Ram Hospital. The taste was bitter, very-very bitter. The hospital is also ISO 9001 certified by TUV. <br />
<br />
My wife has not been keeping well for some time. I wanted to get some expert medial opinion on this. A friend suggested Sir Ganga Ram Hospital. I took an appointment in Private OPD. It gave me first taste of the quality of service provided by this hospital. I rang up reception. I was told to call a number to get the appointment. I called this number but I was given another number. I called it but I was told to call the earlier number. I became impatient. I called the earlier number and demanded to know, what the hell is going on. This time I was given the appointment. I was asked to come and see the doctor between 1030 AM to 1200 PM. As our number was 14, we reached the hospital at 1105 AM. The doctor had just come and patient number 1 was still waiting outside. <br />
<br />
The scene was worst than the general OPD. The place was choked with people. There were four doctors’ cabins but only seven seats. All other patients and their attendants were sanding. This was private OPD where patients are charged consultation fee of Rs. 500 to Rs. 1000. <br />
<br />
A tough looking guy will occasionally come out of the cabin with a piece of paper in his hand; will utter some name which no body will understand. People will crowd around him and ask him which number has gone in. He will not reply and go back in. He was in tight shirt and jeans. He has forgotten to shave for last 2-3 days. I took him for a gym instructor but somebody told me that he was the hospital guy. No uniform, no ID card, no name badge. <br />
<br />
Patients with prior appointment were treated like intruders. But those who had no appointment but knew some hospital guy were freely going in and getting consultation. <br />
<br />
At 1200 PM sharp another hospital guy came and removed the nameplate of the doctor and inserted nameplate of the doctor. On asking I was told that the time slot for this doctor to sit in this cabin is over; and now another doctor will sit here. ‘What about these waiting patients?’, I asked and was told that this doctor will see patient in another cabin. He gave the right information. <br />
<br />
After sometime the doctor came out and asked which cabin he can use? He was told of a cabin and he went in. All patients rushed towards that cabin. The duty of that tough looking guy was over. He was replaced by a girl, again not in hospital uniform. By this time many patients have become impatient. There was some pushing also. <br />
<br />
We had to take a tough stand to secure our turn. We went in and consulted the doctor, took the address of his private clinic and came home. The doctor did not give the prescription on hospital letterhead but on his personal letterhead. Doctor was also not in hospital uniform. <br />
<br />
Is this the quality of service being provided by NABH accredited hospitals? I will like NABH to answer this. I will also like TUV to answer this.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-91092958616567877412011-03-31T18:34:00.002+05:302011-03-31T19:16:00.166+05:30Poison In Colgate tooth Paste !!!<div dir="ltr" style="text-align: left;" trbidi="on"><span style="font-size: large;"><b><span style="color: red;">This American COMPANY is Making fool of INDIANS!!! </span></b></span><br />
<br />
Watch the video and listen very carefully.<br />
As per Drugs and Cosmetics Act, tooth paste should conform to the requirements of Indian Standard but you will not find any reference to this on any tooth paste. <br />
Indian Dental Association has allowed this company to use IDA Seal on tooth paste. IDA Seal of Acceptance is a registered certification mark of the Indian Dental Association.I have studied the information given on IDA official website. I am surprised that IDA does not carry out any tests on the tooth paste to certify the quality. I am approaching IDA, Drug ontroller and Colgate Toorg Paste Manufacturer. Whatever information I get I will it on this blog. In the maentime consult your dentists. It is advisable not to take any chance. <br />
<br />
Last year I have written a post on IDA and Product Certification. <a href="http://harassed-customer.blogspot.com/2010_09_01_archive.html#3246249625417039301">CLICK TO READ.</a><br />
<br />
<iframe allowfullscreen="" frameborder="0" height="325" src="http://www.youtube.com/embed/oyee_Ls61cg" title="YouTube video player" width="375"></iframe></div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-70912275726188856102011-03-30T09:57:00.000+05:302011-03-30T09:57:19.169+05:30Appeal - fast with Anna hazare<div dir="ltr" style="text-align: left;" trbidi="on">Watch this video till the end. Listen to what your children say. <br />
<br />
Fast with Anna Hazare, at jantar Mantar, in your office, at your home, wherever you are on 5th April 2011.<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="320" src="http://www.youtube.com/embed/2eJnyPRWHzc" title="YouTube video player" width="380"></iframe></div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-82275550931741581502011-03-24T19:34:00.000+05:302011-03-24T19:34:17.589+05:30Message from Dr Kiran Bedi<div dir="ltr" style="text-align: left;" trbidi="on">Anna Hazare is starting indefinite fast at 10 AM on 5th April 2011 at Jantar Mantar. This is a second freedom movement to free India of corruption. Join it and become a Freedom Fighter. <br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiN-utyyz2m_S7dkM08pohl0BZbWWVPfXHYCd921vykBhl-Li0KZ8eHXBRMO5M9OjQo2_6_ReO3O12PaWNL7mBp-AKnFb_iFU509vx9Bler34a0FC5uVqeKI9yG8L6F-VSo4-W5ig/s1600/Bedi+message.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="234" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiN-utyyz2m_S7dkM08pohl0BZbWWVPfXHYCd921vykBhl-Li0KZ8eHXBRMO5M9OjQo2_6_ReO3O12PaWNL7mBp-AKnFb_iFU509vx9Bler34a0FC5uVqeKI9yG8L6F-VSo4-W5ig/s320/Bedi+message.jpg" width="320" /></a></div><br />
</div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-78487677917065104712011-03-23T15:56:00.000+05:302011-03-23T15:56:18.330+05:30India Against Corruption - Rallies across India<div dir="ltr" style="text-align: left;" trbidi="on"><br />
<div dir="ltr" style="text-align: left;" trbidi="on"><br />
<iframe allowfullscreen="" frameborder="0" height="300" src="http://www.youtube.com/embed/gmWyv9OrBCw" title="YouTube video player" width="350"></iframe></div></div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-75536088761033057342011-02-09T19:10:00.000+05:302011-02-09T19:10:52.040+05:30Never pay more than MRP<div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2gybsCBoyXkM2G-6CkYbhJXNKsrFaz-mqOtcGp2wyuyHqLgwoKyW4DpmWh_YyffTlkG1MDPbJQOGxlcEtI0tsVFkftrWf-5YMUWbK7O14x3oF5_Ym6Ua7xONut04mCrU8IdlX6A/s1600/MRP.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2gybsCBoyXkM2G-6CkYbhJXNKsrFaz-mqOtcGp2wyuyHqLgwoKyW4DpmWh_YyffTlkG1MDPbJQOGxlcEtI0tsVFkftrWf-5YMUWbK7O14x3oF5_Ym6Ua7xONut04mCrU8IdlX6A/s200/MRP.jpg" width="158" /></a></div>MRP is maximum Retail Price and includes all taxes. On one hand, the shopkeeper can not charge you more than MRP, but on the other hand, you can bargain on MRP as it is your right. <br />
<br />
Before buying, you must check the following on any packaged commodity:<br />
a) Name and address of manufacturer or packer,<br />
b) Name of the goods,<br />
c) Net quantity in the package,<br />
d) Month and year of manufacture or packing,<br />
e) Name, address, helpline No. and E-mail of the Consumer Grievance Redressal Authority.<br />
<br />
You can lodge a complaint if the package does carry above declarations.<br />
<br />
Link - www.fcamin.nic.in<br />
<br />
For other details click on the picture.</div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com2tag:blogger.com,1999:blog-28582353.post-65579591009462032412011-02-04T06:50:00.004+05:302011-02-04T10:10:09.124+05:30आईएसआई मार्क और उत्पाद की गुणवत्ता ???<div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8WpjKn2YwNBzcUQ1mbxJxIMffDjzXDFwSAKF-hPxkQO771rG_UBy5wxzTqZEeyY-mIvgNUB73SdsSaLOO1i-BmDmhNrgNaVio-lkX4NTHZUH_Yp-WaGkjyaOKx1gEXO4NEIC4vQ/s1600/ISI+mark.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8WpjKn2YwNBzcUQ1mbxJxIMffDjzXDFwSAKF-hPxkQO771rG_UBy5wxzTqZEeyY-mIvgNUB73SdsSaLOO1i-BmDmhNrgNaVio-lkX4NTHZUH_Yp-WaGkjyaOKx1gEXO4NEIC4vQ/s1600/ISI+mark.jpg" /></a></div><span style="font-family: Mangal; font-size: 12pt;"></span><span style="font-family: "Times New Roman"; font-size: 12pt;"> </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span lang="HI" style="font-family: Mangal; font-size: small;">भारतीय मानक ब्यूरो (भामाब्यूरो) की प्रमाणन मुहर है जो उन उत्पादों पर लगाई जाती है जो भामाब्यूरो द्वारा प्रमाणित हैं. </span><span style="font-family: Mangal; font-size: small;">किसी</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उत्पाद </span><span style="font-family: "Times New Roman"; font-size: small;"></span><span style="font-family: Mangal; font-size: small;"></span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">पर</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">इस</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">प्रमाणन</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">चिन्</span><span style="font-family: "Times New Roman"; font-size: small;"></span><span style="font-family: Mangal; font-size: small;">ह</span><span style="font-family: "Times New Roman"; font-size: small;"> (</span><span style="font-family: Mangal; font-size: small;">मानक</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मुहर</span><span style="font-family: "Times New Roman"; font-size: small;">) </span><span style="font-family: Mangal; font-size: small;">की</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उपस्थिति</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">इस</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">बात</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">का</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">आश्</span><span style="font-family: "Times New Roman"; font-size: small;"></span><span style="font-family: Mangal; font-size: small;">वासन</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">है</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">कि </span><span style="font-family: "Times New Roman"; font-size: small;"></span><span style="font-family: Mangal; font-size: small;">उत्पाद</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">की</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">गुणवत्ता</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">राष्ट्रीय</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मानक</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">के</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">अनुरूप</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">है</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">और</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">इसे</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">भामब्यूरो</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">द्वारा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">पूरी</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">जांच</span><span style="font-family: "Times New Roman"; font-size: small;">-</span><span style="font-family: Mangal; font-size: small;">पड़ताल</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">के</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">बाद</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">ही</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">स्वीकृत</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">किया</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">गया</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">है</span><span style="font-family: "Times New Roman"; font-size: small;">. <br />
</span><span lang="HI" style="font-family: Mangal; font-size: small;"><br />
<a href="http://bis.org.in/">भारतीय मानक ब्यूरो</a> </span><span style="font-size: small;">(पहला नाम - भारतीय मानक संस्था, वर्ष १९४७ में गठित की गई) </span><span lang="HI" style="font-family: Mangal; font-size: small;">को भारतीय संसद द्वारा पारित विधान, <a href="http://www.bis.org.in/bs/index.htm">भारतीय मानक ब्यूरो अधिनियम १९८६</a>, के अंतर्गत गठित किया गया है. भामाब्यूरो केंद्र सरकार के '<a href="http://fcamin.nic.in/">उपभोक्ता मामले मंत्रालय</a>' के नियंत्रण में एक स्वायत्त संस्था है. इस अधिनियम द्वारा <span class="spelle">प्रदत</span> वैधानिक अधिकार से भामाब्यूरो एक '<a href="http://bis.org.in/cert/procert.htm">उत्पाद प्रमाणन योजना</a>' चला रहा है. </span><span style="font-family: Mangal; font-size: small;">यह</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उत्पाद</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">प्रमाणन</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">योजना</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">१९५५</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">में </span><span style="font-family: Mangal; font-size: small;">आरंभ</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">हुई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">थी. इसके अंतर्गत </span><span lang="HI" style="font-family: Mangal; font-size: small;">लाइसेंसधारी को प्रमाणन मुहर (</span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क</span><span style="font-family: "Times New Roman"; font-size: small;">) </span><span lang="HI" style="font-family: Mangal; font-size: small;">के स्व-उपयोग की स्वीकृति दी जाती है. </span><span lang="HI" style="font-family: Mangal; font-size: small;">भामब्यूरो अब तक विभिन्न उत्पाद <span class="spelle">निर्माताओं</span> को ३५००० से अधिक लाइसेंस स्वीकृत कर चूका हैं</span><span style="font-family: "Times New Roman"; font-size: small;">, </span><span lang="HI" style="font-family: Mangal; font-size: small;">जिसमें कृषि</span><span style="font-family: "Times New Roman"; font-size: small;">, </span><span class="spelle" style="font-size: small;"><span lang="HI" style="font-family: Mangal;">वस्त्रादि, पेय/खाद्य पदार्थ, </span></span><span lang="HI" style="font-family: Mangal; font-size: small;">विद्युत्/<span class="spelle">इलैक्ट्रॉनिक</span> उत्पाद, रसोई गैस के सिलिंडर एवं वाल्व, गहराई से पानी निकलने के हस्तचालित पम्प, स्टील/पीवीसी निर्मित पीने/कृषि योग्य जल आपूर्ति के ट्यूब्स शामिल है. </span><span lang="HI" style="font-family: Mangal; font-size: small;"> </span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span lang="HI" style="font-family: Mangal; font-size: small;">भारतीय उपभोक्ता ने </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">में</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">अपना</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">पूरा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">विश्वास</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">व्यक्त</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">किया</span><span style="font-family: "Times New Roman"; font-size: small;">, </span><span style="font-family: Mangal; font-size: small;">पर</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">पिछले</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">कुछ</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">वर्षों</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">से</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">से</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उपभोक्ताओं</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">का</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">विश्वास</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उठता</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">जा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">रहा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">है</span><span style="font-family: "Times New Roman"; font-size: small;">. </span><span style="font-family: Mangal; font-size: small;">कुछ</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">लोग</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">तो</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">यहाँ</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">तक</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">कहते</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">सुने</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">जाते</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">हैं</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">कि</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">स्वयं</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">भामब्यूरो</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">के</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">कर्मचारी</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">उत्पाद</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">नहीं</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">खरीदते</span><span style="font-family: "Times New Roman"; font-size: small;">. <br />
</span><span lang="HI" style="font-family: Mangal; font-size: small;"><br />
भामाब्यूरो उत्पाद प्रमाणन योजना एक स्वैच्छिक योजना है और </span><span style="font-family: Mangal; font-size: small;">अंतर्राष्ट्रीय</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मानकीकरण</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">संस्था</span><span style="font-family: "Times New Roman"; font-size: small;"> (</span><span style="font-family: Mangal; font-size: small;">आईएसओ</span><span style="font-family: "Times New Roman"; font-size: small;">) </span><span style="font-family: Mangal; font-size: small;">द्वारा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">प्रकाशित</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span class="spelle" style="font-size: small;"><span lang="HI" style="font-family: Mangal;">मार्गदर्शिका</span></span><span lang="HI" style="font-family: Mangal; font-size: small;"> २८ पर आधारित है. इस <span class="spelle">मार्गदर्शिका</span> के अंतर्गत भामाब्यूरो फैक्टरी का प्रारंभिक परीक्षण एवं उस की '<span class="spelle">गुणता</span> <span class="spelle">प्रबंध </span>पद्धति' का मूल्यांकन करता है और उत्पाद की गुणवत्ता की <span class="spelle">मानकों</span> से अनुरूपता को निर्धारित व स्वीकृत करता है. यह स्वीकृति फैक्टरी के <span class="spelle">गुणता</span> प्रबंध पद्धति की निगरानी व फैक्टरी से लिए गए नमूनों की स्वतंत्र प्रयोगशालाओं में जांच के बाद ही दी जाती है. सभी भामाब्यूरो प्रमाणन भारतीय <span class="spelle">मानकों</span> के अनुसार किए <span class="spelle">जातें</span> हैं<span class="spelle">. भामब्यूरो </span></span><span style="font-family: Mangal; font-size: small;">अपनी</span><span style="font-family: "Times New Roman"; font-size: small;"> लगातार </span><span style="font-family: Mangal; font-size: small;">निगरानी</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">द्वारा</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">ब्यूरो द्वारा </span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">प्रमाणित</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span class="spelle" style="font-size: small;"><span style="font-family: Mangal;">उत्पादों </span></span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">की</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span class="spelle" style="font-size: small;"><span style="font-family: Mangal;">गुणता</span></span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">पर</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-size: small;">पैनी </span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">नजर</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">रखता</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">है. इसके लिए ब्यूरो के अधिकारी समय-समय पर फेक्ट्री में बिना बताये जा कर </span><span style="font-size: small;">इंस्पेक्शन </span><span style="font-family: Mangal; font-size: small;"> करते हैं, फेक्ट्री और बाजार से उत्पाद के नमूने ले कर उनकी स्वतंत्र प्रयोगशालाओं में गुणवत्ता जांच की जाती है. किसी प्रकार की कोई </span><span style="font-family: Mangal; font-size: small;">भी </span><span style="font-family: Mangal; font-size: small;">कमी पाए जाने पर </span><span style="font-size: small;">उस का विस्तृत अध्ययन किया जाता है और मूल कारणों का पता लगाया जाता है </span><span style="font-family: Mangal; font-size: small;">और </span><span style="font-size: small;">कमी के लिए </span><span style="font-family: Mangal; font-size: small;">जिम्मेदार कारणों को दूर किया जाता है. यदि उत्पाद निर्माता उस कमी को जल्दी दूर नहीं कर पाता है तब उस से </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क लगाने का स्व-अधिकार वापस ले लिया जाता है. यह अधिकार उसे तब ही वापस मिलता है जब गुणवत्ता में </span><span style="font-family: Mangal; font-size: small;">कमी</span><span style="font-family: Mangal; font-size: small;"> के सारे कारणों को प्रभावशाली तरीके से दूर कर दिया जाता है और ब्यूरो के सक्षम अधिकारी पूर्ण रूप से अपनी संतुष्टि कर लेते हैं. ऐसा न होने पर उत्पाद निर्माता से लाईसेंस वापस ले लिया जाता है. ग्राहक भी उत्पाद गुणवत्ता में </span><span style="font-family: Mangal; font-size: small;">कमी</span><span style="font-family: Mangal; font-size: small;"> पाए जाने पर ब्यूरो को शिकायत कर सकता है. ब्यूरो अधिकारी शिकायत की तुरंत जांच करते हैं और शिकायत सही पाए जाने पर ख़राब उत्पाद के स्थान पर सही उत्पाद दिलवाया जाता है. <br />
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यह बहुत अधिक दुःख का विषय है कि </span><span style="font-family: Mangal; font-size: small;">आईएसआई</span><span style="font-family: "Times New Roman"; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;">मार्क की अपनी गुणवत्ता और विश्वसनीयता पर </span><span style="font-size: small;">ही </span><span style="font-family: Mangal; font-size: small;">प्रश्न चिन्ह लग गया है. इस के लिए ब्यूरो, ब्यूरो अधिकारी, ब्यूरो की नीतियों और कार्यविधियों में बिना पूर्ण विचार </span><span style="font-family: Mangal; font-size: small;">के</span><span style="font-family: Mangal; font-size: small;"> किये गए परिवर्तन, मंत्रालय का अनावश्यक हस्तक्छेप काफी हद तक जिम्मेदार हैं. ब्यूरो एक साइंटिफिक संस्था है पर काफी समय से इस के महानिदेशक और अन्य पदों पर आईएएस अधिकारियों की </span><span style="font-family: Mangal; font-size: small;">गैरकानूनी </span><span style="font-family: Mangal; font-size: small;">नियुक्ति की जा रही है. यह ब्यूरो की गिरती साख का मुख्य कारण है.</span><br />
<span style="font-family: Mangal; font-size: small;"> </span><br />
<span style="font-family: Mangal; font-size: small;">कहानी बहुत लम्बी है पर ग्राहकों को सुनानी जरूरी है. इस लिए मैं इसे एक लेख श्रंखला के रूप में प्रकाशित कर रहा हूँ. आगे के भागों में विस्तार से गुणवत्ता हनन की कथा पर चर्चा की जायेगी. </span><br />
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</span><span style="font-size: small;"><i>नोट - हर उत्पाद के लिए मानक मुहर अलग गजट की जाती है. इस के ऊपर भारतीय मानक का नंबर होता है और नीचे लाईसेंस नंबर. </i></span><span style="font-family: Mangal; font-size: small;"> </span><span style="font-family: Mangal; font-size: small;"> </span></div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com2tag:blogger.com,1999:blog-28582353.post-57326827270544928562011-01-20T05:35:00.000+05:302011-01-20T05:35:01.757+05:30मनमोहनजी, मत भूलिए कि आप प्रधानमंत्री हैंमनमोहनजी ने कहा मुझे मार्च में कीमतों में स्थिरता दिखाई दे रही है पर मैं ज्योतिषी नहीं हूँ. <a href="http://www.dnaindia.com/money/report_manmohan-singh-sees-price-stability-by-march-but-says-he-isn-t-an-astrologer_1496623">क्लिक करें</a>. <br />
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यह सारा देश जानता है कि मनमोहनजी ज्योतिषी नहीं हैं, पर सारा देश यह भी जानता है कि वह इस देश के प्रधानमंत्री हैं और यह उनका कर्तव्य है कि वह आम आदमी की सुख-सुविधा और सुरक्षा का ख्याल रखें. क्या यह मान लिया जाए कि मनमोहनजी स्वयं यह बात भूल गए हैं कि वह इस देश के प्रधानमंत्री हैं और इस देश में उनकी सरकार चल रही है? कीमतें आसमान छू रही हैं, आम आदमी की जिंदगी नर्क बन गई है, पर प्रधानमंत्रीजी इस तरह की गैरजिम्मेदाराना बातें कर रहे हैं. उन्हें मार्च में कीमतों में केवल स्थिरता दिखाई दे रही है, कीमतें कम होती नजर नहीं आ रहीं. कीमतें कम कौन करेगा? वह स्वयं, जो प्रधानमंत्री हैं, या उनके वित्त मंत्री, या उनके कृषि मंत्री, कोई तो होगा उनकी सरकार में जिसकी जिम्मेदारी कीमतें कम करना है. या फिर मनमोहनजी इसे अपनी सरकार की जिम्मेदारी ही नहीं मानते. <br />
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अगर वह स्वयं को और अपनी सरकार को कीमतें कम कर पाने में असमर्थ मानते हैं तब क्या यह बेहतर नहीं होगा कि वह अपने पद से हट जाएँ. शायद कोई और हो जो कीमतें कम कर सके? शायद कोई और हो जो उनकी तरह गठबंधन के अधर्म को अपना धर्म न मानता हो? शायद कोई और हो जो किसी व्यक्ति के प्रति बफादार न होकर इस देश की जनता के प्रति बफादार हो? <br />
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जब पानी काफी देर तक एक पात्र में पड़ा रहता है, उसकी गति थम जाती है, उसका वहाब शून्य हो जाता है, तब वह पानी सड़ जाता है, उसमें हानिकारक कीड़े पैदा हो जाते हैं, ऐसे पानी को बदल देना चाहिए. अगर न बदला गया तब देश को अनेकानेक बीमारियाँ जकड लेती हैं, नागरिकों का जीवन खतरे में पड़ जाता है. क्या मनमोहनजी ऐसा चाहते हैं? <a href="http://www.dnaindia.com/money/report_manmohan-singh-sees-price-stability-by-march-but-says-he-isn-t-an-astrologer_1496623"><br />
</a>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-82566116074975488632011-01-18T12:33:00.003+05:302011-01-18T12:39:49.664+05:30आम आदमी की सरकार ??? नहीं, अब और धोखे में मत रहो !!!<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbg924lGvxeHNc4Te8tR4GokRWf28eNyyHSrRXreB2BMR91jYpj21t8sGfV84nNXgM5GWjfRCHDiPyU1T2coYXqKu5lSzbG0Ep2vwh1qzWIDm6x0gv-x0epRirRp1uOmeeBNhOfA/s1600/Petrol+prices+1.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 142px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbg924lGvxeHNc4Te8tR4GokRWf28eNyyHSrRXreB2BMR91jYpj21t8sGfV84nNXgM5GWjfRCHDiPyU1T2coYXqKu5lSzbG0Ep2vwh1qzWIDm6x0gv-x0epRirRp1uOmeeBNhOfA/s200/Petrol+prices+1.jpg" alt="" id="BLOGGER_PHOTO_ID_5563419106537778930" border="0" /></a><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBgfetSL__z0wOK169J9afeteFzUyLNR3pbRdGCpH4iDN4_nphZ771MwJ5_4PR8CNuPzP2eGjry0leSSICvkphu_EBwupEW9_v8V4kljJMsplxrNrlb8C0QD5EalKxqdefPMcrmA/s1600/Petrol+prices.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 140px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBgfetSL__z0wOK169J9afeteFzUyLNR3pbRdGCpH4iDN4_nphZ771MwJ5_4PR8CNuPzP2eGjry0leSSICvkphu_EBwupEW9_v8V4kljJMsplxrNrlb8C0QD5EalKxqdefPMcrmA/s200/Petrol+prices.jpg" alt="" id="BLOGGER_PHOTO_ID_5563419102635661778" border="0" /></a>कांग्रेस सरकार हमेशा से ही आम आदमी को यह कह कर मूर्ख बनाती रही है कि वह हमेशा आम आदमी के हित में सोचती है. सच्चाई यह है कि न तो सरकार आम आदमी के हित में दोचती है और न ही कुछ करते है, हाँ वह ऐसा कहती जरूर है.<br /><br />दिल्ली सरकार ने विजली की दरें कम नहीं होने दीं. अब वह विजली कम्पनियों के साथ मिल कर उन्हें बढाने जा रही है. रसोई गैस की कीमतों को बढ़ा दिया गया है. खाद्द पदार्थों की कीमतें तो उस ने आसमान पर पहुंचा दी हैं. आम आदमी न तो घर में सुरक्षित है और न ही घर के बाहर.<br /><br />सरकार की नीतियों के कारण पेट्रोल की कीमतें हर महीने बढती हैं. साथ की फोटों पर क्लिक करें तो आपको समझ आएगा कि यह किसकी सरकार है? आम आदमी की तो हरगिज नहीं है. जागो ग्राहक जागो, कब तक सोते रहोगे, मूर्ख बनते रहोगे. इस सरकार से अपनी रक्षा करो. आज आम आदमी की सबसे बड़ी दुश्मन यह सरकार है.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-12073100002217362122011-01-14T12:46:00.004+05:302011-01-14T13:11:23.026+05:30गलती नगर निगम की, भुगतें नागरिक<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhgBrfaMLmjkHFyKpdnkF6EAeqe9DxBmD-W3SQps3hE1X1PElI5Kg-f8nQK4bqOTnDU3jkhygdQBjeaCWhiM5IANgOb4KioMnniPHDP6wxw43cKTol8l9gP4afi389RlrbqOWYTRg/s1600/Mistake+of+MCD.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 78px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhgBrfaMLmjkHFyKpdnkF6EAeqe9DxBmD-W3SQps3hE1X1PElI5Kg-f8nQK4bqOTnDU3jkhygdQBjeaCWhiM5IANgOb4KioMnniPHDP6wxw43cKTol8l9gP4afi389RlrbqOWYTRg/s200/Mistake+of+MCD.jpg" alt="" id="BLOGGER_PHOTO_ID_5561942903828855250" border="0" /></a>दिल्ली नगर निगम ने एक लाख नागरिकों को नोटिस भेजे हैं जिसमें उन्हें हिदायत दी गई है की वह ३१ मार्च २००४ तक बने संपत्ति कर की बकाया राशि जमा करें. इन में से बहुत से नागरिकों का कहना है की उन्होंने संपत्ति कर समय से जमा कर दिया था, पर नगर निगम के रिकार्ड्स में गड़बड़ होने की वजह से सब से बकाया राशि मांगी जा रही है. कर जमा किया गया है यह साबित करने की जिम्मेदारी नागरिकों पर डाल दी गई है. निगम के पास पिछले भेजे गए नोटिसों की कोई प्रतिलिपि नहीं है. नगर निगम के रिकार्ड्स में अगर गड़बड़ है तब उसका खामियाजा नागरिक क्यों भुगतें? अब नागरिक निगम के दफ्तरों का चक्कर लगायेंगे और निगम के भ्रष्ट कर्मचारी उन्हें परेशान करेंगे और रिश्वत मानेंगे.<br /><br />सरकार कहती है, ग्राहक जागो. क्या करे बेचारा ग्राहक जाग कर? कोई सुनता है उसकी? अब निगम कर्मचारियों की गलती की सजा नागरिकों को दी जा रही है, क्या सरकार सुनेगी और कर्मचारियों पर कार्यवाही करेगी? न्याय तो यही कहता है की जो गलती करे सजा उसे मिले.<br /><br />लोगों का यह कहना सही है, सरकार ग्राहकों के नहीं, भ्रष्टाचारियों के साथ है. भ्रष्ट कर्मचारी, अधिकारी और सरकार नए-नए तरीके निकालते हैं भ्रष्टाचार के. ग्राहक बेचारा पिस रहा है. उस के साथ कोई नहीं है.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com2tag:blogger.com,1999:blog-28582353.post-42050112677117953562011-01-13T13:23:00.004+05:302011-01-13T13:26:23.485+05:30ग्राहक बेचारा क्या करे?कीमतें बढ़ रही हैं, लगातार बढती जा रही हैं. कीमतें कभी कम होंगी, इस पर तो अब सरकार को भी कोई भरोसा नहीं रहा. मौसम ठीक रहेगा, पैदावार ज्यादा होगी, उस से कीमतें कुछ समय के लिए कुछ कम हो गईं तो समझो ईश्वर की कृपा.<br /><br />प्रधानमंत्री ने बैठक बुलाई, कुछ नतीजा नहीं निकला. बैठक बुलाई थी कीमतें कैसे कम करें. पवार ने कहा अब मैं चीनी की कीमतें बढ़ाऊंगा, खूब माल कमाऊँगा, इस लिए चीनी का निर्यात खोलो. सरकार ने हाथ खड़े कर दिए. राजकुमार ने कहा अगर इंदिरा जी जैसी सरकार होती तब कीमत कम कर देते. अब मनमोहन की गठबंधन सरकार है, कोई घटक उनकी सुनता ही नहीं, मजबूरी है गठबंधन की, कीमतें कैसे कम करें? अब यह कौन बताये कि इंदिरा की सरकार में कीमतों में अभूतपूर्व बढ़ोतरी हुई थी. बैसे देखा जाय तब कांग्रेस यह कह रही है कि गलती जनता की है , केवल कांग्रेस की सरकार क्यों नहीं बनाई? बीच में पवार को क्यों घुसा दिया? अब भुगतो.<br /><br />प्रधानमंत्री अर्थशास्त्री हैं पर प्रधानमंत्री की कुर्सी पर बैठ कर अर्थशास्त्र भूल गए. चिदम्बरम भी अर्थशास्त्री हैं, बेकार साबित हुए, अम्मा ने कहा अब तुम देश का सारा आतंकवाद बीजेपी और आरएसएस के मत्थे मढ़ दो. हिन्दू संसार के सब से भयंकर आतंकवादी हैं इसे साबित करके दिखाओ. वह इस में लग गए. अब कीमतें कौन कम करेगा? पवार, जिसे कीमतों पर नियंत्रण रखना था, वह ही तो कीमतें बढ़ा रहा है.<br /><br />अब बेचारा ग्राहक क्या करे?Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-59201538930175668112011-01-02T19:12:00.006+05:302011-01-04T10:47:51.786+05:30सरकार ने कहा 'जागो ग्राहक' और खुद सो गईप्रिंट मीडिया और टीवी पर आप को अक्सर एक विज्ञापन दिखाई देता है - जागो ग्राहक. इन विज्ञापनों में सरकार अलग-अलग विषयों पर ग्राहकों को समझाती है और बाद में कहती है कि हे ग्राहक जागो, एक जिम्मेदार ग्राहक बनो, आपके कुछ अधिकार हैं इसलिए अपने कर्तव्य निभाओ. काफी साफ़-सुथरे जानकारी-वर्धक विज्ञापन हैं यह. पर सिर्फ विज्ञापन दे देने से तो काम नहीं चलता. सरकार को खुद भी कुछ करना चाहिए. यह क्या बात हुई कि सरकार ने विज्ञापन दे कर ग्राहकों को जगाया और खुद सो गई?<br /><br /><span style="color: rgb(204, 0, 0); font-weight: bold;">अब </span><span style="color: rgb(204, 0, 0); font-weight: bold;">ग्राहक</span><span style="color: rgb(204, 0, 0); font-weight: bold;"> रो रहे हैं, सरकार सो रही है </span><br /><br />प्याज के दाम बढ़ते रहे और सरकार सोती रही. जब ज्यादा हाहाकार मचा तब शीलाजी ने उनींदी आँखों से देखा और कहा कि मीडिया ने दाम बढ़ा दिए और फिर सो गईं. प्याज को अकेले ऊपर चढ़ना अच्छा नहीं लगा तो उस ने कुछ और सब्जियों, जैसे टमाटर, को भी साथ ले लिया. ग्राहकों की आँखों की नींद उड़ गई पर सरकार सोती रही. बीच में एक बार उठी और कहा कि विजली के दाम ३०% बढ़ेंगे. ग्राहकों का हार्ट फेल होते-होते बचा. नींद में सरकार एक बार फिर बड़बड़ाई और सीएनजी और पीएनजी के दाम बढ़ गए. नींद में जरा सा झटका लगता है और पेट्रोल और दूध के दाम बढ़ जाते हैं. <span></span><br /><br />एक, दो और तीन बार जनता ने शीलाजी को जिता दिया. जनता की इस मूर्खता से शीलाजी के मन में इस जनता के <span>लिए</span> जो थोडा सा आदर शेष था वह पिछली जीत पर बिलकुल ही समाप्त हो गया. अब तो उन्हें पूरा विश्वास हो गया है कि इस वेबकूफ जनता के पास उन्हें जिताने के अलावा कोई और रास्ता ही नहीं है. इस लिए क्यों इस जनता के लिए अपनी नींद खराब की जाए?<br /><br />अब <span>ग्राहक</span> <span>जाग</span> <span>रहे</span> <span>हैं और </span>रो रहे हैं. <span>सरकार</span> <span>सो</span> <span>रही</span> <span>है</span> और सोते-सोते हंस रही है. बीच-बीच में सरकार नींद से उठती है और 'जागो ग्राहक' का नारा लगा कर फिर सो जाती है.<br /><br />अब तो कोई चमत्कार ही ऐसा कर सकता है कि <span>जनता</span> रोना बंद कर दे, तन कर खडी हो जाए, और <span>कहे</span> - <span>जागो</span> <span>सरकार, जनता का मजाक उडाना बंद करो, अपना सोच बदलो </span> <span>वरना</span> <span>हम</span> <span>तुम्हें</span> <span>बदल</span> <span>देंगे</span>.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-32198903637313176472010-12-24T12:11:00.004+05:302010-12-24T12:27:15.982+05:30National Consumer Day<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhpiAJJEQ8CSe_F2q1Rjmw6ESaOfrA1kEb5S_N9TinpCNkbR8BTlfmK3yXlW3ouDfyhhS0i5k5cCGA6ySmwWmSh-5t0XF5Eyk_NPYOFGt2auu339CckWNUYf9H8h_lYyc7asOUl8Q/s1600/Consumer+day.jpg"><img style="display: block; margin: 0px auto 10px; text-align: center; cursor: pointer; width: 320px; height: 233px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhpiAJJEQ8CSe_F2q1Rjmw6ESaOfrA1kEb5S_N9TinpCNkbR8BTlfmK3yXlW3ouDfyhhS0i5k5cCGA6ySmwWmSh-5t0XF5Eyk_NPYOFGt2auu339CckWNUYf9H8h_lYyc7asOUl8Q/s320/Consumer+day.jpg" alt="" id="BLOGGER_PHOTO_ID_5554138832114586930" border="0" /></a>The government has declared 24 December as 'National Consumer Day', since the President gave his assent on that day to the enactment of the historic Consumer Protection Act, 1986. Besides this, 15 March is observed as 'World Consumer Rights Day' every year.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1tag:blogger.com,1999:blog-28582353.post-33082321275365580932010-12-23T10:47:00.005+05:302010-12-23T10:51:25.857+05:30केन्द्रीय सरकार - ग्राहकों की दुश्मन<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi1IN-xMK8QLiVi752c5nDAkkPZIosI_CsRVUNHcDNXJu18q1juJx2bxjNCcZy7doL-rG6siu3kqmIraoTJ_7A9ig7RNC63GECoQy2ow3hlAqmVxgoxZWwdoounDcrJMC_p9a4SzQ/s1600/Onion+pawar.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 200px; height: 138px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi1IN-xMK8QLiVi752c5nDAkkPZIosI_CsRVUNHcDNXJu18q1juJx2bxjNCcZy7doL-rG6siu3kqmIraoTJ_7A9ig7RNC63GECoQy2ow3hlAqmVxgoxZWwdoounDcrJMC_p9a4SzQ/s200/Onion+pawar.jpg" alt="" id="BLOGGER_PHOTO_ID_5553742933211998626" border="0" /></a>शरद पवार केंद्र सरकार में मंत्री हैं. पहले दूध, फिर चीनी और अब प्याज - इस मंत्री महोदय ने ऐसे बयान दिए कि इन रोज जरूरत की चीजों की कीमते बढ़ गईं और जो बढ़ गईं वह कम नहीं हुईं. फोटो पर क्लिक करें और पढ़ें कि पवार साहब ने कैसे देश की जनता के साथ दुश्मनी निभाई. ऐसा उन्होंने क्यों किया? वह देश की जनता से यह दुश्मनी क्यों निकाल रहे हैं?<br /><br />प्याज की कीमतें आसमान पर पहुँच गईं. केंद्र सरकार सच्चे-झूठे आश्वासन देने लगी. पर पवार साहब ने स्पष्ट कह दिया की तीन सप्ताह से पहले कीमतें कम नहीं होंगी. ऐसी बातें उन्होंने दूध और चीनी के बारे में भी कही थीं. कीमतें बढ़ गईं और आज भी बढ़ रही हैं. यह कैसा कृषि मंत्री है जो जब मुहँ खोलता है तब खाने की चीजों की कीमतें बढ़ जाती हैं?<br /><br />प्याज के मामले में तो इस मंत्री ने कमाल कर दिया. मंदी से ग्राहक तक पहुँचने में प्याज की कीमतें १३५% बढ़ गईं. एक मंगलवार के दिन ही थोक व्यापारियों ने ४ करोड़ रुपये और ज्यादा कमा लिए. पवार साहब के हिस्से में इन तीन हफ़्तों में कितना माल आएगा इस का अंदाजा लगाया जा सकता है.<br /><br />प्रधानमंत्री ने अपनी चिंता प्रकट कर दी है और अपना कर्तव्य पूरा कर लिया है. कांग्रेस अध्यक्ष ने पार्टी का आह्वान किया है कि विपक्ष पर हमला बोल दो.<br /><br />जनता पिस रही है. उसे पिसने दो. उसका तो काम ही पिसना है.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-87526996245963874412010-12-22T10:38:00.005+05:302010-12-22T10:43:55.528+05:30दिल्ली सरकार - ग्राहकों की दुश्मन<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIn-WKVmlwIUcMiczhcE0knMpErCvW9hbb8njCirpvNo6ae9aeD-4kVKd04n322I9xr6dgSy8YZ-5wA5bgOMd5qzikJeymeP_VypxWXzqAGScZx4rHPvx1VvPA17M376Jste-Zkw/s1600/Power+tariff+new.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 200px; height: 135px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIn-WKVmlwIUcMiczhcE0knMpErCvW9hbb8njCirpvNo6ae9aeD-4kVKd04n322I9xr6dgSy8YZ-5wA5bgOMd5qzikJeymeP_VypxWXzqAGScZx4rHPvx1VvPA17M376Jste-Zkw/s200/Power+tariff+new.jpg" alt="" id="BLOGGER_PHOTO_ID_5553369713456135378" border="0" /></a>मैंने १५ सितम्बर २०१० को इस ब्लॉग पर एक पोस्ट लिखी थी - दिल्ली सरकार - ग्राहकों की दोस्त या दुश्मन. पढ़ने के लिए <a href="http://harassed-customer.blogspot.com/2010_09_01_archive.html#4456479637162630239">क्लिक</a> करें.<br /><br />पहले तो दिल्ली की मुख्य मंत्री को जैसे ही पता चला कि डीईआरसी विजली की दरें कम करने जा रहा है वह घबडा गईं उन्होंने खुद दौड़ कर डीईआरसी को विजली की दरें कम करने के आदेश को जारी करने कि सिफारिश करने से ही रोक दिया. बाद में जब डीईआरसी ने यह सिफारिश कर ही डाली तब उन्होंने उसे यह कह कर अस्वीकार कर दिया कि वह डीईआरसी के चेयरमेन कि निजी राय है. बाद में दिल्ली हाई कोर्ट ने यह कहा कि उन्हें डीईआरसी को निर्देश देने का अधिकार नहीं है. इस बीच डीईआरसी के चेयरमेन रिटायर हो गए.<br /><br />अब नए चेयरमेन ने विजली की दरें बढाने की सिफारिश कर डी और दिल्ली सरकार ने उसे मान लिया है. इस सिफारिश के अनुसार विजली दरें लगभग ३०% बढ़ जायेंगी. तेल और दूध के दाम कई बार बढ़ चुके हैं. जरूरी चीजों के दाम आसमान छू रहे हैं. प्याज ने तो नागरिकों को रुला दिया है. ऐसे में विजली की दरें एक तिहाई बढ़ाना तो जनता की कमर हो तोड़ देगा.<br /><br />कुछ महीने पहले डीईआरसी के चेयरमेन ने कहा था कि सब विजली कम्पनियों को काफी लाभ हुआ है और यह कम्पनियां झूट बोल रही हैं कि उन्हें नुक्सान हो रहा है. अब नया डीईआरसी का चेयरमेन आ गया है और वह विजली कम्पनियों की हाँ में हां मिला रहा है. साथ के फोटो पर क्लिक कर के देखिये इस कहानी को.<br /><br />फैसला आप कीजिए कि दिल्ली सरकार ग्राहकों की दोस्त है या दुश्मन. मेरे विचार में तो ग्राहकों की सब से बड़ी दुश्मन है दिल्ली सरकार. जनता ने इस सरकार को तीसरी बार चुना और इस एहसान फरामोश सरकार ने उन्हीं को कैसे धोखे और झटके दिए हैं.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-16553049600067630432010-11-27T09:15:00.003+05:302010-11-27T09:28:17.629+05:30For sake of fellow humans do not smoke<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjqAq66ER0OKmJjQ8mv55S7679Dma9UJ_0bh7WQhAfwzuAwyW78jV5GCKbWgs5VcEAT_7hHuJHAz-MqhJW7ii0XC3Xk2XVzCnr-1C3GUykq16yi6RllobVz8i_gM1Qxll37YUaUqg/s1600/Passive+smoking.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 192px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjqAq66ER0OKmJjQ8mv55S7679Dma9UJ_0bh7WQhAfwzuAwyW78jV5GCKbWgs5VcEAT_7hHuJHAz-MqhJW7ii0XC3Xk2XVzCnr-1C3GUykq16yi6RllobVz8i_gM1Qxll37YUaUqg/s200/Passive+smoking.jpg" alt="" id="BLOGGER_PHOTO_ID_5544073022259360738" border="0" /></a>Do you know that when you smoke, you join those responsible for killing of 6 lakh people every year. If you are a consumer of<span style="font-size:100%;"> cigarettes</span> and other smoke products, then you should stop smoking. This is the least you can do for your feloow human beings.<br /><br />It is not only that a smoker causes death of 6 lakh people a year but note that smokimg itself kills 51 lakh people the world over.<br /><br /><a href="http://timesofindia.indiatimes.com/world/uk/Second-hand-smoke-kills-600000-a-year--WHO-study/articleshow/6992264.cms">CLICK</a> to read details of WHO study.Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-4327993042611790212010-11-04T09:43:00.004+05:302010-11-04T09:50:47.021+05:30Canned rasgullas a health hazard: ReportIf you think canned rasgullas are a better option than khoya-based sweets this Diwali, think again. The mouth-watering sweets sold by big brands at high prices have been found to have micro-organisms that can cause diseases. Also, it has been found that most of the canned rasgullas have a higher percentage of syrup than prescribed.<br /><div><div style="overflow: hidden; color: rgb(0, 0, 0); background-color: transparent; text-align: left; text-decoration: none; border: medium none;"><br />It's claimed that in one of the cans weighing a kilogram, the drained weight of rasgullas was found to be 179 grams only! The maximum drained weight was 367 grams for all brands tested.<br /><br />This has been revealed in tests conducted by Consumer Voice, an NGO supported by the ministry of consumer affairs. Eight popular brands of rasgullas sold across the country were tested. They were checked for quality, whether they were safe for consumption or not and for sensory test properties. However, officials of some of these companies complained they were not contacted during testing.<br /><br /> ``Brands Bikano, Kaleva and MTR did not meet the requirement for bacterial count and failed the test. Brand K C Das also had the bacterial count near about the maximum limit (500 per gram),'' said Sishir Ghosh, head of the NGO. He said the samples were tested at a laboratory approved by the National Accreditation Board for Testing and Calibration Laboratories (NABL).<br /><br />The microorganisms are responsible for many food-borne diseases. Traces of heavy metals, including lead and nickel, were also found in some brands of rasgullas. ``Except for Ganguram's, all the brands showed a fat percentage lower than the precribed limit. The fat component adds richness of flavour, contributes to a smooth texture and as per national standards should be at least five per cent,'' said Ghosh.<br /><br />The tests showed that most of the canned rasgullas contained a high amount of sugar syrup which is generally not used by the consumer. The drained weight of rasgullas ranged between 17.42 per cent and 34.63 percent of the net weight, which consumer activists say is a major non-conformity for most of the brands of this product and loss for consumers. ``The drained weight was found to be lesser than what these companies claim. The consumers are cheated as the cans are filled with syrup,'' said another official of the consumer organisation.<br /><br />A Bikano Sweets spokesperson, who was not willing to be quoted, told TOI: ``We cannot comment on the report without knowing the details. Our products are up to the mark.'' A sales manager at Kaleva sweets at Gole Market said they maintained the best hygienic standards. ``We are very careful about the quality. I do no know about the reports,'' he said. Officials of the other rasgulla brands could not be contacted despite efforts. <span><br /><br /><a href="http://timesofindia.indiatimes.com/india/Canned-rasgullas-a-health-hazard-Report/articleshow/6868430.cms">CLICK FOR SOURCE</a></span><br /></div></div>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-81499343482766776382010-10-06T09:12:00.006+05:302010-10-06T09:57:29.892+05:30Keep a watch on misleading advertisements<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio1nmfN0aylbOMhsdIilmiv0OZMIkLQu9nMA9AcQ1LBx6WUWAHnhtcpHbvonh6hL9euhvwB_o1a-LIXlPe30IN26cvU9CbiTMLXJOIjxMl4WEdIxYW_eZa8PUiAzWqi_oxniULHA/s1600/Misleading+Ad.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 200px; height: 76px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio1nmfN0aylbOMhsdIilmiv0OZMIkLQu9nMA9AcQ1LBx6WUWAHnhtcpHbvonh6hL9euhvwB_o1a-LIXlPe30IN26cvU9CbiTMLXJOIjxMl4WEdIxYW_eZa8PUiAzWqi_oxniULHA/s200/Misleading+Ad.jpg" alt="" id="BLOGGER_PHOTO_ID_5524782363672632370" border="0" /></a>Print media and TV are always full of advertisemnts. Many times the adverisers go overboard in their claims and their advertisements run the risk of being considered false, misleading, indecent, illegal, leading to unsafe practices, or unfair to competition. Consumers are having an increasing disbelief in advertising and the resentment is growing against sech advertisements. Many consumers want to complain but wonder where they should make the complaint. Let me give you some information on this.<br /><br /><span class="general"><a href="http://www.ascionline.org/">Advertising Standards Council of India</a> is a self regulatory voluntary organization of the advertising industry.</span> It keeps a close watch on advertisements which are considered false, misleading, indecent, illegal, leading to unsafe practices, or unfair to competition. ASCI has adopted a Code for Self-Regulation in Advertising (CLICK to read in <a href="http://www.ascionline.org/regulation/ASCI_Code_of_Self_Regulation.pdf">ENGLISH</a> or in <a href="http://www.ascionline.org/regulation/ASCI_Code_of_Self_Regulation_hindi.pdf">HINDI</a>. It is a commitment to honest advertising and to fair competition in the market-place. It stands for the protection of the legitimate interests of consumers and all concerned with advertising - advertisers, media, advertising agencies and others who help in the creation or placement of advertisements.<br /><br />Whenever a consumer feels agrieved of an advertisement he or she can <a href="http://www.ascionline.org/regulation/howtocomplain.htm">make a complaint to ASCI</a>.<br /><br /><span class="general">ASCI has launched an e-magazine ASCI EZINE on September 9th 2010. <a href="http://www.ascionline.org/ezine">Click here</a> for the inaugural issue</span><br /><br />So dear consumers, keep a wath on advertisements and complain if you feel bad about it. In case, you are short of time, bring that ad to the notice of this blog, and we will file the complaint (scg.rti@gmail.com).Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com0tag:blogger.com,1999:blog-28582353.post-79790600998401434452010-10-03T09:26:00.005+05:302010-10-03T10:24:23.747+05:30शहद में एंटीबायोटिक्स होना गैरकानूनी हैमैंने पिछले महीने इस ब्लॉग पर एक पोस्ट लिखी थी - शहद खाने में भी खतरा है. <a href="http://harassed-customer.blogspot.com/2010_09_01_archive.html#2812239147183515538">पढने के लिए क्लिक करें</a>.<br /><br />सरकार ने अब एक सलाहकारी जारी की है जिसके अनुसार शहद में एंटीबायोटिक्स और कीटनाशक अवशिष्ट का होना गैरकानूनी है. <a href="http://www.fssai.gov.in/website/portals/0/pdf/Advisory%20honey_24sept2010.pdf">पढने के लिए क्लिक करें</a>.<br />शहद एक ऐसा मीठा प्राक्रतिक पदार्थ है जिसे मधुमक्खियाँ फूलों के पराग (रस) या पौधों के स्राव से तैयार करती हैं.<br />शहद का रंग हलके से गहरा भूरा हो सकता है.<br />आँख से देखने पर शहद में कोई भी गंदगी नहीं नजर आनी चाहिए, जैसे मधुमक्खियों के मोम का टुकड़ा, मधुमक्खियों के शरीर का कोई हिस्सा, कोई कीड़ा-मकोड़ा, धूल, झाग, फफूंद या कोई और असम्बद्ध पदार्थ.<br />एक महत्वपूर्ण बात यह है कि किसी खाद्दय पदार्थ पर, जो देखने में शहद जैसा लगता हो पर शुद्ध शहद न हो, शहद का लेबल नहीं लगाया जा सकता.<br /><br />सरकार ने यह सलाहकारी तो जारी कर दी, पर यह मानक तो बहुत पहले से हैं, लेकिन शहद में एंटीबायोटिक्स फिर भी पाए गए. इसका अर्थ यही है कि सरकारी नियंत्रण कमजोर है, और सम्बंधित अधिकारी अपनी जिम्मेदारी ठीक से नहीं निभा रहे हैं.<br /><br />सरकार और संबंधित विभाग और विभागीय अधिकारियों को ग्राहकों के प्रति अपनी जिम्मेदारी पूरी ईमानदारी और निष्ठां के साथ निभानी चाहिए.<br /><br /><a href="http://mohfw.nic.in/pfa%20acts%20and%20rules.pdf">पीएफए एक्ट और रूल्स के लिए क्लिक करें.</a><br /><br /><a href="http://agmarknet.nic.in/honeygmr.pdf">शहद की ग्रेडिंग एवं मार्किंग रूल्स </a><a href="http://mohfw.nic.in/pfa%20acts%20and%20rules.pdf">के</a><a href="http://agmarknet.nic.in/honeygmr.pdf"> </a><a href="http://mohfw.nic.in/pfa%20acts%20and%20rules.pdf">लिए क्लिक करें.</a>Anonymoushttp://www.blogger.com/profile/10037139497461799634noreply@blogger.com1