जागो ग्राहक: are you a consumer

Showing posts with label are you a consumer. Show all posts

Sunday, August 22, 2010

Consumer v/s Customer

Normally people will use terms 'Consumer' and 'Customer' in the same sense but under Consumer Protection Act both these terms have different meanings. A consumer is protected under this Act but not the customer. In a general sense, if you buy a product for any commercial purposes you are not a consumer, but if you buy the product purely for your own consumption, you are a consumer.

You can visit the following page on www.consumerdaddy.com for a very interesting article on this subject - CLICK.

On this page you will also find a quiz where you can test your understanding of these two terms.

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Guarantee

A promise by one party to pay a debt or
perform an obligation contracted by another
if the original party fails to pay or perform
according to a contract.

Warranty

A promise, either written or implied,
that the material and workmanship
of a product are without defect or
will meet a specified level of performance
over a specified period of time.
Written warranties on new homes are
either backed by insurance companies or
by the builders.

Top

Green Mark

Every package of Vegetarian Food
shall bear the symbol in green colour
on the principal display just close in proximity
to name or brand name of the Food

Brown Mark

Every package of Non-Vegetarian Food
shall bear the following symbol on the
principal display panel just close in proximity
to the name of brand name of food

Consumer Rights

Right to Safety Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,AGMARK, etc.

Right to be Informed Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.

Right to Choose Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices.

Right to be heard Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare. The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.

Right to Seek redressal Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.

Right to Consumer Education Means the right to acquire the knowledge and skill to be an informed consumer throughout life.Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.

सरकार और ग्राहक

दिल्ली सरकार ने विज्ञापन छापा,
'ग्राहक जागो',
और ख़ुद सो गई.

"हम पानी में बीमारियाँ बेचते हैं"
दिल्ली जल बोर्ड

"हमने विजली का निजीकरण किया है, जनताकरण नहीं"
दिल्ली सरकार

हम शीला जी के शुक्रगुजार हैं. समय पर उन्होंने हमारी मदद की और विजली की दरें घटने से बचा लीं.
विजली कम्पनियां

भ्रष्टाचार मुक्त भारत राष्ट्र

एक, सौ, हजार, लाख,
क़दमों का मार्च,
भ्रष्टाचार के खिलाफ,
जनता ने बनाया वोट बेंक,
भ्रष्टाचार के खिलाफ,
नागरिकों ने बनाया कानून,
भ्रष्टाचार के खिलाफ,
शपथ ली वोट करेंगे,
भ्रष्टाचार के खिलाफ,
हाथ से हाथ मिलाया,
भ्रष्टाचार के खिलाफ,
खड़ा हो रहा है भारत राष्ट्र,
भ्रष्टाचार के खिलाफ.

आज के चुटकुले

"दिल्ली देश का सब से हरा भरा,
साफ सुथरा और सुंदर शहर है"
मनमोहन सिंह
(और किसी दिल्ली को मैं नहीं जानता)
_______________
"नागरिक एक दूसरे के प्रति अहिंसा का भाव रखें"
पुलिस
(हिंसा हमारा अधिकार है)
_______________
मुझ से डरो, मैं वित्तमंत्री हूँ,
मेरा काम कर लगाना है,
अगर नहीं डरे तो समझ लेना,
'न डरने' पर भी कर लगा दूँगा।
______________
एक मंत्री ने अपने ड्राइवर से पूछा, 'क्या तुम आँख बंद करके कार चला सकते हो?'
ड्राइवर के कहा, 'नहीं'
'अरे तुम इतना भी नहीं कर सकते. हमें देखो, हम आँख बंद करके देश चला रहे हैं' मंत्री बोले
ड्राइवर को गुस्सा आ गया. उसने आँख बंद करके कार चला दी. ............
(.......... आसपास के लोग भागे हुए आए. ड्राइवर को कार से बाहर निकाला, गले लगाया, हार पहनाये.
'आपने आज धरती का भार हल्का कर दिया')

जागो ग्राहक

Sunday, August 22, 2010

Consumer v/s Customer

रेल मंत्रालय - समय का महत्त्व

सरकार और ग्राहक

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