National Consumer Day

The government has declared 24 December as 'National Consumer Day', since the President gave his assent on that day to the enactment of the historic Consumer Protection Act, 1986. Besides this, 15 March is observed as 'World Consumer Rights Day' every year.

ग्राहक बनो होशियार

एक अच्छा विज्ञापन दिया है भारतीय डाक (इंडिया पोस्ट) ने. जब भी कोई उत्पाद या सेवा खरीदें, रसीद लेना अपनी आदत बना लीजिये. अगर आप उत्पाद या सेवा से असंतुष्ट हैं और ग्राहक अदालत में शिकायत करना चाहते हैं तब आप को रसीद की आवश्यकता होगी.

अगर उत्पाद या सेवा विक्रेता आप से कोई टेक्स ले रहा है तब रसीद लेने से यह सुनिश्चित हो जाएगा कि टेक्स सरकारी खजाने में जमा कर दिया जायेगा. एक जिम्मेदार ग्राहक और नागरिक दोनों के नाते यह आप का कर्तव्य है.

How to file a complaint in consumer court?

You have been duped, ignored, insulted or cheated while buying a product. You want to file a complaint in the consumer court. Well, that is your right granted to you under Consumer Protection Act. But the decision to file the complaint should not be a emotional decision and you should not have high expectations from consumer courts. Whatever the Govt. claims, the legal system in India is not complainant friendly and this includes consumer courts also. So, keep your emotions aside and be rational while preparing to file the complaint and in legal battle ahead.

I am giving you a link where you can learn about how to file complaint in consumer court. Study it carefully and make notes, if required.

CLICK.

Consumer v/s Customer

Normally people will use terms 'Consumer' and 'Customer' in the same sense but under Consumer Protection Act both these terms have different meanings. A consumer is protected under this Act but not the customer. In a general sense, if you buy a product for any commercial purposes you are not a consumer, but if you buy the product purely for your own consumption, you are a consumer.

You can visit the following page on www.consumerdaddy.com for a very interesting article on this subject - CLICK.

On this page you will also find a quiz where you can test your understanding of these two terms.