Bring love back in our lives

In 2007 we have seen love loosing to hate, peace loosing to violence. We should stop and ponder. Are we going to allow this to continue or we should do something to reverse the trend?

If we want that in year 2008, love should emerge victorious over hate and peace over violence then we need to bring love back in to our lives. My friends wonder where the love has gone. I wonder too. Has love really gone out of our lives or it is still there within our hearts but has been covered by greed which brought hate and violence to the front? Whatever is the situaion we should re-discover love. Without love we cease to be human beings.

Every year people make new resolutions. I also do. Last year I made a resolution to develop positive attitude towards life and people. I succeeded to some extent. I continue with this resolution for year 2008 also.

This year I make a new resolution to bring love back in our lives. Let love be victorious on hate. Let peace be victorious on violence.

I have many wishes too (list is very long. Here are some):

No deaths under blue line buses.

No killings of senior citizens.

No child abuse.

No violence against women.

No road rage.

No police brutality on innocent citizens.

No exploitation of and discrimination against any citizen.

No customer harassment.

No terror killings.

No photos of ministers on public ads.

HAPPY NEW YEAR TO ALL.

Call Centers and Customer Support

Service providers have put Call Centers between them and you. By doing this they have avoided any angry reaction from the customers for the poor quality of their services. The guys sitting at call center do not know anything about the service. They are paid to talk and only talk.

Here are some conversations:

Tech Support: 'I need you to right-click on the Open Desktop'.
Customer: 'OK'.
Tech Support: 'Did you get a pop-up menu?'.
Customer: 'No'.
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?' Customer: 'No'.
Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
Customer: 'Sure. You told me to write 'click' and I wrote 'click'.

________________________

Caller: 'I deleted a file from my PC last week and I have just realized that I need it. If I turn my system clock back two weeks will I have my file back again?'.

____________________________

There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk
employee was fired; however, he/she is currently suing the Word Perfect
organization for 'Termination without Cause'.

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Computerperformance assistance; may I help you?' Caller: 'Yes, well, I'm having trouble with WordPerfect.'

Operator: 'What sort of trouble??'

Caller: 'Well, I was just typing along, and all of a sudden the words went away.'

Operator: 'Went away?'
Caller: 'They disappeared.'

Operator: 'Hmm So what does your screen look like now?'
Caller: 'Nothing.'

Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in WordPerfect, or did you get out??'
Caller: 'How do I tell?'

Operator: 'Can you see the C: prompt on the screen??'
Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'

Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'

Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'
Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller: 'I can't reach.'

Operator: 'Uh huh. Well, can you see if it is??'
Caller: 'No.'

Operator: 'Even if you maybe put your knee on something and lean over??'
Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'

Operator: 'Dark??'
Caller: 'Yes - the office light is off, and the only light I have is coming in from the window'.

Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'

Operator: 'No? Why not??'
Caller: 'Because there's a power cut.'

Operator: 'A power......... A power cut? Aha, Okay, We've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??'
Caller: 'Well, yes, I keep them in the attic.'

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the shop you bought it from.'
Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them??'

Operator: 'Tell them you're too ****** stupid to own a computer!

Source - http://www.guy-sports.com/months/jokes_call_centre.htm

CUSTOMER CARE IN 2020

Operator: “Thank you for calling Pizza Hut . May I have your…”

Customer: “Heloo, can I order..”

Operator : “Can I have your multi purpose card number first, Sir?”

Customer: “It’s eh…, hold……….on……889861356102049998-45-54610″

Operator : “OK… you’re… Mr Singh and you’re calling from 17 Jalan Kayu. Your home number is 4094! 2366, your office 76452302 and your mobile is 0142662566. Which number are you calling from now Sir?”

Customer: “Home! How did you get all my phone numbers?

Operator : “We are connected to the system Sir”

Customer: “May I order your Seafood Pizza…”

Operator : “That’s not a good idea Sir”

Customer: “How come?”

Operator : “According to your medical records, you have high blood pressure and even higher cholesterol level Sir”

Customer: “What?… What do you recommend then?”

Operator : “Try our Low Fat Hokkien Mee Pizza. You’ll like it”

Customer: “How do you know for sure?”

Operator : “You borrowed a book entitled “Popular Hokkien Dishes” from the National Library last week Sir”

Customer: “OK I give up… Give me three family size ones then, how much will that cost?”

Operator : “That should be enough for your family of 10, Sir. The total is $49.99″

Customer: “Can I pay by! credit card?”

Operator : “I’m afraid you have to pay us cash, Sir. Your credit card is over the limit and you owe your bank $3,720.55 since October last year. That’s not including the late payment charges on your housing loan, Sir.”

Customer: “I guess I have to run to the neighbourhood ATM and withdraw some cash before your guy arrives”

Operator : “You can’t Sir. Based on the records, you’ve reached your daily limit on machine withdrawal today”

Customer: “Never mind just send the pizzas, I’ll have the cash ready. How long is it gonna take anyway?”

Operator : “About 45 minutes Sir, but if you can’t wait you can always com and collect it on your motorcycle…”

Customer: ” What!”

Operator : “According to the details in system ,you own a Scooter,…registration number 1123…”

Customer: ” ????”

Operator : “Is there anything else Sir?”

Customer: “Nothing… by the way… aren’t you giving me that 3 free bottles of cola as advertised?”

Operator : “We normally would Sir, but based on your records you’re also diabetic……. “

Customer: #$$^%&$@$%^

Operator : “Better watch your language Sir. Remember on 15th July 1987 you were convicted of using abusive language on a policeman…?”

Customer: [Faints]

Source - http://funnyjoke.wordpress.com/2007/02/22/customer-care-in-2020/