Public Relation Officer in Regional Passport Office, Delhi

I do not understand why Govt of India has appointed this officer. By its designation, it is assumed that this officer will maintain good relations with those visiting passport office for matters related to passports. On my visit to his office I found that he does not maintain any relation with visitors. People normally visit his office to know the status of their applications for issue, renewal of passports or any other action. They interact with him and come back without any addition to their knowledge about status of their case. He has a stock reply for every question.

You tell him that you submitted your application in Jun, he will reply that applications received in May are being considered.

You tell him that you submitted your application in July, he will reply that applications received in Jun are being considered.

You tell him that their website is not working properly and page to see status of application is not found. He will reply that it does not matter as it will tell only that application is under process. People already know that. After wasting their time when people reach his desk they are told what they already know.

Go down and you will find another post on how passport office harasses people.

Designation of this officer should be Public Harassment Officer (PHO).

Added on 30.08.2007

The PRO told us that applications received in May are under consideration. I visited NIC Website and there I could find link to another site. I visited that and found a link to status of application. It opened and I could see the status. It said that due to unavoidable circumstances passport could not be dispatched, and it will now be dispatched in this week. To whom should I believe, the PRO or the Website.

I wrote to NIC about the problem at RPO Website. They have corrected the problem.

Added on 08.09.2007

Yesterday my son received the renewed passport. But two days before this PRO had told him that applications received in May 2007 were only being processed. Why Govt does not put this man on some other job?