Public Relation Officer in Regional Passport Office, Delhi

I do not understand why Govt of India has appointed this officer. By its designation, it is assumed that this officer will maintain good relations with those visiting passport office for matters related to passports. On my visit to his office I found that he does not maintain any relation with visitors. People normally visit his office to know the status of their applications for issue, renewal of passports or any other action. They interact with him and come back without any addition to their knowledge about status of their case. He has a stock reply for every question.

You tell him that you submitted your application in Jun, he will reply that applications received in May are being considered.

You tell him that you submitted your application in July, he will reply that applications received in Jun are being considered.

You tell him that their website is not working properly and page to see status of application is not found. He will reply that it does not matter as it will tell only that application is under process. People already know that. After wasting their time when people reach his desk they are told what they already know.

Go down and you will find another post on how passport office harasses people.

Designation of this officer should be Public Harassment Officer (PHO).

Added on 30.08.2007

The PRO told us that applications received in May are under consideration. I visited NIC Website and there I could find link to another site. I visited that and found a link to status of application. It opened and I could see the status. It said that due to unavoidable circumstances passport could not be dispatched, and it will now be dispatched in this week. To whom should I believe, the PRO or the Website.

I wrote to NIC about the problem at RPO Website. They have corrected the problem.

Added on 08.09.2007

Yesterday my son received the renewed passport. But two days before this PRO had told him that applications received in May 2007 were only being processed. Why Govt does not put this man on some other job?

Harassment by Passport Office

Regional Passport Office at Delhi does not lag behind in harassing its customers. It talks of Tatkal schemes but for routine processing of passports it has no bench marks.

It has a most useless website. The page 'Status of your application' probably does not exist. Any time you click on it, it shows error 'Not Found'. For last one month I am not able to access it. When I decided to send feedback and clicked on 'Contact Us' the source opened and not the page. Webmaster seems to have forgotten to close the tag. WHAT IS THE USE OF HAVING SUCH A WEBSITE?

My son applied for renewal of his passport. The application was submitted at Pitam Pura District office on 08.06.2007. It was yet another unpleasant experience. Although all originals were verified, photo copies were taken, but after some days we were visited by a policeman. He said he had come for verification. Again all originals were shown to him, photo copies were given, forms were signed. But renewed passport has still not arrived.

When we visit their website the relevant pages do not open. A clear case of harassment, wasting time and resources of citizens.

Visit the link if you wish to have real experience:

REGIONAL PASSPORT OFFICE

Edited on 24.07.2007

After I could not get any positive response on the website I sent an e-mail (address provided on website) to rpodelhi@mea.gov.in, but it bounced with remarks - "The addresses had permanent fatal errors (reason: 550 5.1.1 <rpodelhi@mea.gov.in>... User unknown).

So, this is the website of India's External Affairs Ministry and its e-mail address. And they were considering the minister for making him President of India - rewarding for harassing the people.

Added on 05.08.2007

Site is still down. E-mail are still not being accepted. Message shown is - ----- The following addresses had permanent fatal errors ----- <rpodelhi@mea.gov.in> (reason: 550 5.1.1 <rpodelhi@mea.gov.in>... User unknown).

Today I have sent an e-mail to Chief Passport Officer. LET US SEE WHAT HAPPENS.