The contractors are required to comply with following conditions:
a) One bedroll kit should contain two bed sheets, one pillow, one pillow cover, one blanket, one face towel,
b) Bedrolls to be stored and transported in specially designed canvas bags,
c) Bedroll kit to be provided to passengers in tamper-proof eco-friendly carry bags with IRCTC logo printed on bags,
d) Blankets should washed/dry-cleaned every month.
Contractor did not comply with above requirements. Face towel was not provided. No canvas bags, no carry bags, blankets never washed/dry-cleaned. No responsible person is present in the train. Delivery boys are not aware of the name of the contract agency. I wrote a complaint in the complaint book provided by Ticket Examiner.
Bedrolls were tied in the cloth pieces, and were dragged on the floor.
