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Tuesday, October 09, 2007

Certifying quality of hospital services

Last week I visited a hospital to see one of our relatives who had undergone heart by-pass surgery. The hospital introduces itself on its website as - " With over 7000 beds in 44 hospitals, a string of nursing and hospital management colleges and dual lifelines of pharmacies and diagnostic clinics providing a safety net across Asia, ......... is a healthcare powerhouse you can trust with your life. At ........ we unite exceptional clinical success rates and superior technology with centuries-old traditions of Eastern care and warmth, as we truly believe the world is our extended family - something our 14 million patients from 55 countries can warmly affirm".

A very nice statement indeed. The hospital also claims to be the first accredited hospital by Joint Commission International for quality of its services.

Impressed by all this I took a round of the hospital (no doubt only those areas where a visiter was allowed). The real situation was not impressive. The housekeeping was very poor. Preventive maintenance of fire hydrant system was not done as per maintenance plan. Pigeons were freely roaming inside the visitor lounge. Pigeons droppings were everywhere, on walls, on floor, also on visitors' heads.

I wonder, what quality has been certified by JCI.